Last updated: 5 June 2026
Overview
Sheet Sherlock (Pty) Ltd (trading as klaar.) wants you to be happy with your purchase. This page explains returns, refunds, and pre-order cancellations.
For help, contact hello@shopklaar.co.za.
Change of mind returns
You may return an item within 14 days of delivery for a refund, provided that:
- the item is unworn and unwashed;
- all original tags are still attached;
- the item is in its original packaging; and
- you contact us within the 14-day period to arrange the return.
We will arrange for a courier to collect the return from you. You do not pay return postage.
Items that do not meet the conditions above may be declined for refund, or a partial refund may apply at our discretion.
Faulty or incorrect items
If you receive the wrong item, a defective item, or an item damaged in transit, contact us as soon as possible. We will arrange collection and offer a replacement or full refund, as appropriate.
How refunds are processed
Approved refunds are processed back to your original payment method via PayFast. Refunds may take several business days to appear, depending on your bank or card provider.
Pre-order cancellations
You may cancel your pre-order for a full refund at any time before your order is dispatched. Email hello@shopklaar.co.za with your name and order email address.
Once your order has been dispatched, our standard 14-day return policy applies.
Pre-order terms
By placing a pre-order, you acknowledge that:
- payment is taken at checkout;
- your order will be produced and shipped after the pre-order period closes;
- estimated dispatch is within 3 to 8 weeks, as described on our Shipping & Delivery page; and
- you may cancel for a full refund before dispatch.
If we cancel the launch
If this pre-order launch does not proceed or is cancelled by us for any reason, all customers who have paid will receive a full refund to their original payment method. No action is required from you beyond ensuring we have your correct email address.
How to start a return or cancellation
Email hello@shopklaar.co.za with your name, order email address, and whether you are cancelling a pre-order or returning a delivered item. We will confirm next steps.